Charter Portal Redesign
With the purchase of Time Warner Cable, Charter was set to expand and more importantly merge their footprint and current customer interactions. As a result, a full redesign of their customer portal was needed to ensure customers from both companies could view subscribed content, pay their bill and troubleshoot their services seamlessly within a unified user experience. This was a large project further complicated by integration of TV Everywhere into the standard portal alongside features such as Account Management, Billing, User Preferences and Support.
Collaboration with Product Owner and Creative Director on IA
Designed all major unique templates
Established responsive breakpoints and web portal style guide